Shipping Policy

Shipping Policy Effective Date: 01-APR-2025

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Thank you for choosing Moolove!

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Below is all the information you need about our shipping process.

Shipping Locations
We currently only ship within Australia.

Processing Times
Orders are processed within 1–2 business days (excluding weekends and public holidays).

Once your order is dispatched, you’ll receive a confirmation email with tracking details.

Shipping Rates & Delivery Times
Standard Shipping (Australia): Flat rate of $10.00 Estimated delivery: 3–10 business days.

Lost or Delayed Shipments
If your order is delayed or seems lost, please reach out to our support team at info@moolove.com.au

While we are not responsible for carrier delays, we’ll do our best to assist you.

Returns & Exchanges
We’re committed to your satisfaction. If there’s an issue with your order upon arrival, please review our Return Policy for next steps.

Public Holidays & Peak Times
Shipping times may be extended during Australian public holidays or peak shopping periods like Christmas and sales events. We recommend placing orders early to avoid delays.